BEFORE AND AFTER A TRANSFER
Start by identifying whether funds were sent.
The safe next step changes once a crypto transfer has been broadcast.
NO TRANSFER MADE
Leave the invoice to expire
You can stop before sending funds. The cart remains available, and you can change the payment method or request a new amount later.
FUNDS SENT
Keep the complete record
Save the order reference, transaction identifier, asset, network, amount and destination. Do not send a second payment while the first one is being reviewed.
Refund questions need order review
Eligibility and outcome depend on the product, payment state, fulfillment state, order circumstances and the policy that applies to the purchase. This page does not promise an automatic refund.
Open a support ticket with the order and transaction details needed for review.